Handcrafted Quality: Every Wické candle is hand-poured in small batches.
Lead Time: Please allow 3–5 business days for us to prepare and pack your order before it ships.
Peak Seasons: During holidays or special collection launches, processing may take up to 7 business days.
Free Shipping: We offer Free Standard Shipping on all orders totaling $150 or more (before taxes and after discounts).
Flat Rate Shipping: For orders under $150, shipping is calculated at checkout based on the weight of your items and your delivery location.
Transit Times: We typically ship via UPS or USPS Ground. Once shipped, most orders arrive within 3–7 business days.
Whipped Candle Care: Our Dessert Jars feature delicate whipped wax and hand-placed embeds.
Secure Transit: We use specialized padding and heavy-duty boxes to ensure your Signature Jars and Dessert Jars arrive in perfect "gift-ready" condition.
Weather Note: During extreme heat, we may hold shipments until the beginning of the week to prevent your candles from sitting in a hot warehouse over the weekend.
Confirmation: You will receive a shipping confirmation email with a tracking number as soon as your label is printed.
Status Updates: Please allow 24 hours for the carrier to update the tracking information once it has been picked up.
Customer Responsibility: Please double-check your shipping address at checkout. Wické is not responsible for orders shipped to incorrectly provided addresses.
Redelivery: If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.
Return Shipping: Customers are responsible for all return shipping costs, including orders that qualified for Free Shipping, unless the item received is confirmed to be damaged or defective. For further details, please refer to our Return and Refund Policy.
